Refund policy

If you need to modify or cancel your order for any reason, subject to clause 6.2, please contact us via email at info@flowerpower.ae and provide the following details: Order number(s), Customer name(s), Billing address, and Recipient name(s). Please ensure that any changes or cancellations are requested at least 48 hours before the scheduled delivery date.

Unfortunately, you cannot cancel or return orders for: (i) perishable goods after your order has been dispatched, or (ii) customized goods if the customization process has already started at the time of your cancellation request.

Due to the perishable nature of flowers, flowerpower.ae cannot accept returns of flowers once they have been dispatched. For non-floral items that need to be returned, they should be sent back to the Flower Power Goshi Warehouse City, Warehouse Number: 27, Plot Number: 368-280, Al-Quoz Industrial Area-3, Dubai, UAE. Please ensure the package clearly includes your order number.

You have the right to cancel any payment if your credit or debit card has been fraudulently used by someone not authorized to act on your behalf. In such cases, you are entitled to be refunded for any amounts that were not already reimbursed by your card issuer.

If you request a refund or we agree that you are entitled to one, the refund will be issued to the card originally used for the payment. The refunded amount will be returned to your card account through your card provider. Flowerpower.ae will process the refund immediately, but it may take several days for the funds to appear in your account. Any delays should be discussed with your card provider.